Unable To Communicate With IHear Medical Servers

If you’re getting this error, "Unable to communicate with iHear Medical Servers", this typically indicates that the program is having issues connecting to our servers (congestion isn't usually an issue since not a lot of users stay logged in, but instead, this normally happens due to a connection loss or firewall blocking the connection on your computer). A workaround is to rename the "maintenancetool" file, to bypass the update check. Please note that, while you will have access to the software, this is not an optimal solution; only confirms that something on your computer is blocking connections to our update check.

On a Windows:

- Got to the iheartest folder (typically found under C:\ihear). Click on the Start menu and locate “This PC” or “File Explorer”. You can then follow and locate the folder, C:\ihear\iheartest
- Locate the maintenancetool file
- Rename it. Example: maintenancetool-old
- Run the iheartest

On a MAC:

- Go to the iheartest folder (typically found under /Applications/ihear – You can find this from your Finder)
- Locate the maintenancetool file
- Rename it. Example: maintenancetool-old
- Run the iheartest