Error code 20101 is usually linked to a few possible reasons, most of them stemming from an incompatibility or a lacking configuration on your computer. For the most part, it can either be that your computer is not compatible with our software or perhaps a component (hardware or software) is interfering with our USB device to exclusively make use of the audio settings on your computer.
We can go through a few troubleshooting steps to help isolate the issue:
- This seldom happens on a MAC, but if you are on one, please try another USB port. Or if possible, another computer.
English Native Operating System
- Please make sure that you are using an English native (United States) Windows Operating System
Easiest way to check is through System Information. Open the “Start menu” (on windows 10, just do a search), do a search for “System Information” and open the application. A new window will open, scroll down and check your “Locale”.
Another USB Port
- If you're receiving Error 20101, easiest and fastest way to isolate is by trying another USB port
Other Audio devices
- If you have any other devices plugged in to your USB port that uses your Audio settings (such as speakers, headphones, etc), that can cause an interference with our software. Just for this instance, can you try and remove any other possible components that is using a USB port when going through the Tuner.
- On your desktop, locate your volume / speaker icon on the lower right hand side near the clock.
- Right click on the volume / speaker icon
- Click on Playback Devices
- Attach iHear USB device. If it's already plugged in, remove then re-attach
- You'll notice a new speaker icon will appear under your playback devices, that would be the iHear USB
- Click on it, then click "Properties"
- Go to the "Advanced" tab
- Under "Exclusive Mode", uncheck both boxes. then click on "Apply"
- Re-check both check boxes, then click on "Apply" then "Ok". This is to reset the exclusivity settings.
- Restart the Computer. Re-run the Tuner software with elevated privileges. To do that, locate the application locally on your computer, and right-click on it. Then click on "Run as Administrator". See if that works.
Uninstall Device Drivers
If that still doesn't work, please follow the steps below to Uninstall the device drivers for the USB device:
- Open the IHTuner folder on your computer. You can find it under "Local Disk / This Computer -> ihear -> ihtuner". You can also do a right-click on the Desktop icon, then click on "Open File Location"
- From the installation folder, locate the "usb" folder and open it
- You'll be shown 2 folders inside. 32 bit or 64 bit. This selection will depend on your System Type (You can check this via: Control Panel\System and Security\System). If you're not sure, please check your System information.
- Right-click on "iHearUSBRemovalUtil" application
- Click on "Run as Administrator"
- After it completes, remove the iHear USB
- Restart the computer and try the tuning once more