If you are experiencing symptoms due to an alteration in your hearing:
- Stop use immediately.
- Consult your doctor.
This may be an indicator of more serious problems. You may need to be tested for contraindications.
- Call our professional support line.
The safety of our customers is our top concern. We design and test our products according to rigorous standards, to deliver safe and effective solutions for our customers. If our products do not uphold this value, we would like to know.
If you are experiencing symptoms in your ear canal:
- Reposition the device for improved fitting inside your ear.
Remove and reinsert the device so that it rests comfortably in your ear canal with just the removal tab poking out. Users have found that pulling the ear flap (or pinna) back will often help with insertion. Wiggling your jaw to open the ear canal will often help with insertion.
- Ensure that you're wearing a properly fitting comfort tip.
A properly sized Comfort Tip should effectively block ambient sound, similar to plugging your ear with an earplug. It should fit tightly but comfortably within your ear canal. If the Tip is causing discomfort, it may be too big for that ear.
It is not uncommon for ear canals to be of different sizes. You may require a different size Comfort Tip for each ear.